CASE ONE-

Brief: Small office financial company, requires new set up, large plans for rapid growth. Company struggles to find immediate  staffing solution and maintain infrastructure within budget constraints.

Puzzler: How can a new company build a IT infrastructure according to growth and be cost effective.

Discovery: Dimension sent a temporary IT staff of five consultants to the client to perform initial evaluation, deployment, training, and support of the client's network.  After the installation of the network, Dimension advised a retainer scheme; whereby client paid an agreed monthly fee that guaranteed them the services of an appointed IT consultant who would perform all functions of maintaining, support, troubleshooting and training of staff.

Advantages: Client receives immediate assistance from trained, experienced professionals.  Client does not have to take time from revenue generating activities to perform hiring and payroll HR duties.  One monthly fee instead of a fee per Head recruited. 
 

 

CASE TWO-

Brief: Med - Large sized company's call center, growing at alarming rate, needs help transferring equipment and assets to larger facility.

Puzzler: How to disassemble and reassemble network to minimize downtime.

Discovery: Dimension, concerned with the maintaining the smooth operation of the client, sent a temporary staff team of computer professionals to handle this company's project.  The IT team divided the call center in thirds and moved each third of the call center during late evening, off peak hours.  After each move the network was reassembled, tested, and monitored in the new location.

Advantages: With Dimension, the client received professionals that understood the critical nature of their business and importance of a seamless move.  Regular moving companies are not trained to properly bring down, move, and restore a network infrastructure.  Dimension's highly trained consultants maintain flexible schedules to accommodate and serve customers 24/7.
 

 

CASE THREE-

Brief: Large-multi location company, prides themselves on their use of technology for sales and support of all its clients. However, due to changing nature of technology, the company soon found their systems and software outdated and ineffective.

Puzzler: How to update the company's equipment, applications, and database to streamline the sales and support to the customer.  Determine the best way to ensure that future IT issues can be handled in a timely manner

Discovery: Dimension sent multiple IT teams to handle this project.  Each team was composed of professionals with desktop software support experience.  The teams were dispatched to each of the locations where the teams handled the company wide update paying attention to details of data security and migration, limiting downtime, and employee training.  At the conclusion of the project the Client Company decided the best way to maintain their IT infrastructure was to permanently hire some of the consultants of the project. 

Advantages:  The Client Company received a immediate working staff of IT professionals.  Time was not spent on hiring, training and evaluating and staff.  The project could be completed quickly saving the client time and money.  The Client Company was able to have a working evaluation of the consultants to determine the need for new IT employees.  Dimension was able to able to accommodate this request and provided a smooth transition for both the Client Company and the newly hired employees.